Refund and Return Policy – Quickxali

Effective Date: March 7, 2025

At Quickxali, customer satisfaction is our top priority. We stand behind the quality of our insulated bottles and want you to have the best shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth and fair process. By shopping at Quickxali, you agree to the terms outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

Condition of Product – The item must be unused, undamaged, and in its original packaging with all accessories included.
Return Window – Returns must be requested within 30 days of the purchase date.
Proof of Purchase – A valid receipt or order confirmation from Quickxali is required.

We do not accept returns for:

  • Items marked as final sale or customized orders
  • Products damaged due to misuse, improper care, or normal wear and tear

2. How to Initiate a Return

If you wish to return an item, follow these steps:

  1. Contact Us – Email us at info@quickxali.xyz with your order number, reason for return, and any supporting images (if applicable).
  2. Receive Return Instructions – Our support team will provide you with return authorization and shipping details.
  3. Send the Product Back – Pack the item securely and ship it to the provided return address. We recommend using a trackable shipping method.
  4. Inspection & Approval – Once received, we will inspect the item and process your refund if it meets our return criteria.

3. Refund Process

Once your return is approved, we will process your refund:

  • Refund Method – Refunds will be issued to the original payment method used at checkout.
  • Processing Time – Refunds are typically processed within 5-10 business days after approval.
  • Shipping Fees – Original shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

If you do not receive your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

4. Exchanges

We allow exchanges for defective or incorrect items only. If you received a damaged or incorrect product, contact us at info@quickxali.xyz within 7 days of delivery, and we will send you a replacement at no additional cost.

5. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please follow these steps:

  1. Take Clear Photos – Capture images of the product showing the issue.
  2. Contact Customer Support – Email info@quickxali.xyz with your order number and photos of the damaged item.
  3. Receive a Replacement – If approved, we will send a replacement or issue a full refund.

6. Cancellations

Orders can only be canceled within 12 hours of placement if they have not yet been shipped. After this period, cancellations are not possible as processing begins immediately.

7. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Gift cards
  • Personalized or engraved bottles
  • Products purchased from unauthorized resellers

8. Google AdSense Compliance

Our policies are fully compliant with Google AdSense guidelines to ensure transparency and trust. We maintain a clear and honest refund process that prioritizes customer satisfaction.

9. Contact Information

For any questions regarding returns, refunds, or exchanges, reach out to us:

📍 Address: 1727 Deercove Drive, Washington, District of Columbia, United States
📞 Phone: 214-977-4192
📧 Email: info@quickxali.xyz
🌐 Website: Quickxali

Thank you for shopping with Quickxali! Your satisfaction is our commitment. 🚀